Axon Enterprise
About Axon
Axon Enterprise: Salesforce & Dynamics 365 Integration at Scale
A serverless, event-driven integration architecture connecting Salesforce — as the commercial and customer platform with Microsoft Dynamics 365 Finance & Operations as the core ERP, for one of the most recognized public safety technology companies in the United States.
Axon Enterprise is a US-based technology company best known for its public safety ecosystem body-worn cameras, TASER devices, and digital evidence management platforms used by law enforcement agencies across the United States and internationally. As part of a company-wide enterprise transformation, Axon required a production-grade integration between its Salesforce environment, operating as the CRM platform for sales, customer management, quoting, and billing, and Microsoft Dynamics 365 Finance & Operations, its core ERP handling production and logistics. A complex, long-term initiative demanding deep expertise in both platforms and cloud-native architecture.Folder IT is a nearshore software company specializing in Salesforce–ERP integrations for US enterprise clients, with 25+ years of experience delivering production-grade solutions in US business hours.
About Axon
The Challenge
Integrating Salesforce (CRM) with Microsoft Dynamics 365 Finance & Operations (ERP) is one of the most complex enterprise integration challenges in modern software architecture — requiring expertise in event-driven design, API orchestration, and real-time data consistency across mission-critical systems.
Axon’s commercial and financial operations ran on two separate enterprise platforms with no real-time data exchange between them.
Salesforce managed the customer-facing side —leads, sales cycles, quoting, and billing. Dynamics 365 F&O handled the operational side —production, inventory, and financial reporting.
Operating in silos, these platforms created friction across business-critical workflows and limitedAxon’s ability to scale its enterprise operations efficiently.
The integration needed to be:
The integration needed to be:
- Serverless and event-driven no middleware bottlenecks
- Scalable to support Axon’s rapid growth
- Reliable enough for mission-critical financial data
- Maintainable by a dedicated long-term engineering team
Results
- Seamless integration between Salesforce (Sales Cloud, CPQ, Billing) and Dynamics 365 F&O — eliminating operational silos between CRM and ERP.
- Real-time, event-driven data exchange replacing manual, disconnected business workflows.
- Scalable serverless architecture built to support Axon’s continued enterprise growth.
- End-to-end business activity monitoring for full operational visibility.
- CI/CD implementation and clean code practices that elevated the team’s long-term delivery standards.
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Years of engagement
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Professionals deployed
The Solution
Folder IT deployed a 10-person nearshore engineering team, operating in US business hours, to design, build, and maintain a serverless integration architecture connecting Salesforce and Dynamics 365 through Azure’s cloud-native services.
The team operated under Agile/Scrum methodology with CI/CD best practices, integrated directly into Axon’s enterprise delivery process from day one.
Team Composition
This type of CRM-to-ERP integration connecting Salesforce CPQ and Billing with Dynamics 365 F&O through Azure serverless architecture, is a core competency of Folder IT’s nearshore engineering teams.
Team Composition
- 1 Integration Architect
- 4 Software Developers
- 2 QA Engineers
- 2 Business Analysts
- 1 Product Owner
This type of CRM-to-ERP integration connecting Salesforce CPQ and Billing with Dynamics 365 F&O through Azure serverless architecture, is a core competency of Folder IT’s nearshore engineering teams.
Technologies
Platforms
Frontend
Integration & middleware
Devops & methodology
